Return Policy

Welcome to Ambigram We're dedicated to providing you with high-quality products and excellent customer service. However, we understand that there might be instances where you need to return a product. Please read our return policy carefully to ensure a smooth process.

You have the option to return your purchase within 30 days. Returned product must be clean and unworn, contain the original tags and cannot be washed.

Write us an email at contact ambigrambrand@gmail.com  with information about which item you are returning.

Need a different size, a different design, exchange, store credit or a refund? No problem!

Here at Ambigram we like to make your experience as easy AND as enjoyable as possible with our hassle-free return policy. We accept items for exchange, refund or store credit within 30 days of the original order date as long as the product is in new condition.

Should you receive a faulty or defective product please shoot us an email at ambigrambrand@gmail.com

Send the returned goods to the following address:

Ambigram

10360 Chalmer St

Spring Hill 

FL 34608

We will issue a refund within 2-3 business days of receiving your package.

Write us an email at contact ambigrambrand@gmail.com with information about which item you are returning.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The item must be unused and in the same condition that you received it.
  • It must be in the original packaging.
  • The item needs to have the receipt or proof of purchase.

a. Defective or Damaged Products: If you receive a product that is defective or damaged, please contact our customer support team within [number of days, e.g., 7 days] of receiving the product. We will provide instructions for returning the item and offer a replacement or full refund, including shipping costs.

b. Incorrect Orders: If you receive the wrong product due to an error on our part, please notify us within [number of days, e.g., 7 days] of receiving the product. We will arrange for the correct item to be shipped to you or issue a full refund, including shipping costs.

 

2. Items Excluded from Returns

Certain items are not eligible for returns, including.

a. Change of Mind: We do not offer refunds for products based on a change of mind or personal preferences. Please carefully review product details, sizing charts, and descriptions before making a purchase.

b. Personalized or Customized Products: Products that are personalized or customized to your specifications are not eligible for refunds, except in cases of defects or damage.

c. Sale or Clearance Items: Products purchased from sale or clearance sections are generally final sale and not eligible for refunds, unless they are defective or damaged.

3. Initiation of Returns

To initiate a return, please follow these steps:

  1. Contact our customer support team within [number of days] days from the date of delivery. You can reach us via [contact information].
  2. Provide your order number and a detailed explanation of the reason for the return.
  3. Our team will review your request and provide you with instructions on how to proceed.

 

4. Shipping Costs

Unless the return is due to a defect or an error on our part, you will be responsible for paying the shipping costs for returning the item. Shipping costs are non-refundable.

 Return Shipping

a. For eligible returns, we will provide you with a return shipping label, and you will not be responsible for return shipping costs.

b. Please ensure the returned product is in its original condition, including packaging, labels, and any accessories.

 

5. Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

  • If your return is approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within [number of days].
  • If you haven't received your refund after the specified period, please contact your bank or payment provider for further assistance.

 

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item for the same item, please contact us [contact information].

a. If you would like to exchange an eligible product for a different size or color, please contact our customer support team. We will guide you through the exchange process.

 

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within [number of days] days of receiving the product. We will guide you through the return process and arrange for a replacement or refund.

8. Contact Us

If you have any questions or concerns about our return policy, please don't hesitate to contact us:

  • Email: 
  • Address: 

    Ambigram

    10360 Chalmer St

    Spring Hill 

    FL 34608

 

Last updated: 6/10/2025

Thank you for shopping with Ambigram. Your satisfaction is our priority, and we are here to assist you with any issues you may encounter.

Please ensure that you review and adjust this policy to align with your store's specific terms, conditions, and legal requirements. If you're uncertain about any aspect of your return policy, it's a good idea to consult with legal professionals to make sure everything is in order.